Exchange
At Arise, we strive to provide our customers with high-quality products and excellent customer service. We understand that there may be occasions when you may need to exchange an item. This Exchange Policy outlines the guidelines and procedures for exchanging products purchased from our online store. By making a purchase from Arise, you agree to the following terms:
- Eligibility for Exchange
1.1 Valid Reasons: You may be eligible for an exchange if you received a defective or damaged item, or if you received the wrong product due to an error on our part. We are committed to resolving such issues promptly and to your satisfaction.
1.2 Conditions: To be eligible for an exchange, the following conditions must be met:
- The request for an exchange must be made within the same day of receiving the product.
- The item must be unused, in its original condition, and in the original packaging.
- The item must have all tags, labels, and accessories attached and intact.
- Exchange Process
2.1 Contact Customer Support: To initiate an exchange, please contact our customer support team within the specified timeframe. You can reach us through Facebook messenger [ m.me/ariseoutfit ]. Provide your order number, a detailed explanation of the issue, and any supporting documentation or images if necessary.
2.2 Exchange Authorization: Upon reviewing your request, our customer support team will provide you with further instructions and issue an exchange authorization if your request is deemed eligible. The exchange authorization will include the return address and any specific instructions for the exchange process.
2.3 Return and Packaging: Please ensure that the item is securely packaged to prevent damage during transit. Include the exchange authorization along with the returned item.
2.4 Shipping Costs: For eligible exchanges due to our error, we will provide or reimburse your return shipping costs. However, if the exchange is due to personal preference or a change of mind, the customer will be responsible for the return shipping costs.
Refund
- Eligibility for Refund
1.1 Valid Reasons: You may be eligible for a refund if you received a defective or damaged item, or if you received the wrong product due to an error on our part. We are committed to resolving such issues promptly and to your satisfaction.
1.2 Conditions: To be eligible for a refund, the following conditions must be met:
- The request for a refund for the defective product must be made within the same day of receiving the product.
- The item must be unused, in its original condition, and in the original packaging.
- The item must have all tags, labels, and accessories attached and intact.
- Refund Process
2.1 Contact Customer Support: To initiate a refund, please contact our customer support team within the specified timeframe. You can reach us at [contact details]. Provide your order number, a detailed explanation of the issue, and any supporting documentation or images if necessary.
2.2 Return Authorization: Upon reviewing your request, our customer support team will provide you with further instructions and issue a return authorization if your request is deemed eligible. The return authorization will include the return address and any specific instructions for the return process.
2.3 Return and Packaging: Please ensure that the item is securely packaged to prevent damage during transit. Include the return authorization along with the returned item.
2.4 Shipping Costs: For eligible exchanges due to our error, we will provide or reimburse your return shipping costs. However, if the exchange is due to personal preference or a change of mind, the customer will be responsible for the return shipping costs.
2.5 Refund Options: Once we receive the returned item and verify that it meets the eligibility criteria, we will process the refund. Depending on your preference and the circumstances, we offer the following refund options:
- Refund to Original Payment Method: If you paid for your order using COD or Electronic payment method, we will refund the purchase amount back to the Electronic payment method.
- Store Credit: If you prefer, we can issue a store credit for the refunded amount. This credit can be used towards future purchases on our online store.
- Refund Timeframe
We strive to process refunds as quickly as possible. Once the returned item is received and inspected, we will process the refund within [number] business days. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment provider.
